Refund policy

REFUND POLICY

Returns

We accept returns within 14 days of delivery. To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.

Due to the nature of this product, any item that has been used, damaged, modified, or shows signs of wear may not be eligible for return.

To initiate a return, please contact us at support@thefishermagnetics.com with your order number and reason for return.

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

 

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery. We may request photos or videos to verify the issue.

Once approved, we will offer a replacement or refund at no additional cost.

 

Non-Returnable Items

The following items are not eligible for return:
- Used products
- Products showing signs of wear or misuse
- Items damaged due to improper use
- Modified or altered products


Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to your original payment method within 5–10 business days.

International orders that are refused due to unpaid import fees or customs charges are not eligible for a refund on original shipping costs. Return shipping fees (if applicable) will be deducted from any refund.

 

Exchanges

We only replace items if they are defective or damaged upon arrival.

 

International Orders & Customs

Duties, taxes, and import fees are not included in your order total and may be charged by your country upon delivery. These fees are the responsibility of the customer.

If a package is refused due to unpaid customs fees or import taxes, the order will not be refunded.

If a refused package is returned to us, any return shipping costs, customs charges, or carrier fees will be deducted from any eligible refund.

Shipping Costs & Returns

Shipping costs are non-refundable once an order has been shipped.

If a return is approved:

  • Customers are responsible for return shipping costs
  • Shipping fees (original and return) will be deducted from the refund

Lost, Returned, or Undeliverable Packages

If a package is returned due to:

  • incorrect address
  • failure to pay customs/import fees
  • failure to receive the package

We reserve the right to:

  • deduct all shipping and handling costs from the refund
  • or deny the refund if the package is not successfully returned

 

Shipping Issues

We are not responsible for delays caused by carriers, customs processing, or international shipping conditions.

 

Important Safety Notice

This product is a high-powered magnetic tool intended for responsible adult use. Improper use may result in injury or damage.

Returns will not be accepted for issues resulting from misuse, improper handling, or failure to follow safety instructions.


Contact

For any questions, please contact us at:
support@thefishermagnetics.com